From remote IT support in Orange County to full business IT support services, we make technology simple, secure, and cost-effective.
Your internal IT team knows your business inside and out. They've built your systems, they understand your users, and they're trusted by your staff. But when ticket queues overflow, a security incident hits at 2 AM, or a major infrastructure project lands on top of daily operations, even the best in-house team can hit a wall. That's exactly where co-managed IT services from Burgi Technologies step in.
We don't replace your IT team — we extend it. Our co-managed IT support model is built for mid-size organizations in Orange County that already have 1–3 internal IT staff but need deeper expertise, more coverage, or extra hands during high-demand periods. Think of us as the senior engineers, security specialists, and 24/7 support staff your team can call on without adding full-time headcount.
Co-managed IT is a partnership model where a managed service provider like Burgi Technologies works alongside your existing IT department rather than replacing it. Unlike fully managed IT — where the MSP handles everything — co-managed is collaborative. You define the boundaries, we fill the gaps.
Your team stays in control of day-to-day operations and user relationships. We bring specialist depth, round-the-clock monitoring, enterprise-grade tooling, and the bandwidth to take on projects your team doesn't have capacity for. The result is a stronger, more capable IT function without the overhead of expanding your internal headcount.
This model is different from traditional IT helpdesk support that handles everything for you — it's intentionally flexible, letting you keep internal ownership while gaining external firepower where you need it most.
Not every company needs fully outsourced IT. But many growing Orange County businesses reach a point where their internal team is stretched too thin to deliver at the level the business demands. Here are the most common triggers:
The first step is a discovery process where we map your existing environment, understand your team's responsibilities, and identify the gaps you want us to fill. We don't parachute in and take over — we integrate.
Shared responsibilities are documented from day one. You and your team own certain functions (user onboarding, local vendor relationships, executive communication). We own others (after-hours monitoring, security response, specific platforms). Anything in the gray zone gets a clear escalation path so nothing falls through the cracks.
Escalation paths are explicit. When a ticket exceeds your team's bandwidth or technical scope, it routes to us automatically. When we're handling a situation that touches internal policy or a key user relationship, we loop your team in immediately. No turf wars, no confusion.
Documentation lives in shared systems. We use your existing ticketing platform or integrate our tools with yours. Every action we take is logged, documented, and available to your team. When we handle a server issue or deploy a fix, your team knows exactly what happened and why.
Regular alignment calls keep both teams synced on priorities, upcoming projects, and any recurring issues that need a permanent fix rather than a recurring workaround. Our virtual CIO services can also provide your leadership team with strategic roadmaps and technology planning so IT decisions are tied to business outcomes.
The division of responsibilities is fully customizable based on your needs. Here's a common starting framework — but we adjust to fit your team:
This list isn't fixed. If you want us to take on more — or less — we adjust the scope accordingly. Some clients start with only after-hours coverage and expand from there. Others bring us in for a specific security initiative and keep us on for ongoing support.
Organizations that implement co-managed IT services in Orange County with Burgi Technologies consistently report improvements across five areas:
A cybersecurity engineer, a cloud architect, a compliance specialist, and a network engineer — hiring all four would cost well over $600,000 per year in Orange County salaries alone. With co-managed IT, your team gains on-demand access to all of these skill sets at a fraction of the cost. You pay for expertise when you need it, not for headcount that sits idle between incidents.
IT burnout is real, and it's expensive. When your one or two IT staff are on call every night, responding to weekend alerts, and trying to manage a 300-ticket backlog, retention becomes a serious problem. Co-managed IT removes the unsustainable load, giving your team the ability to focus on meaningful work instead of constant firefighting. That's how you keep great people.
Running a second or third shift IT team internally would require two to three additional headcount — plus management overhead. Our co-managed IT support includes round-the-clock monitoring and after-hours response as part of the service. Servers don't sleep. Cyber threats don't wait until Monday morning. Now neither does your IT coverage.
We operate enterprise security, monitoring, and automation platforms that most mid-size companies can't justify purchasing independently. When you partner with Burgi Technologies, your environment benefits from the same tooling used by organizations ten times your size — without the licensing costs.
When a key member of your IT team leaves, so does their knowledge — unless it's documented. Our co-managed model includes consistent documentation, runbooks, and configuration management so that no single departure creates a knowledge vacuum. Your business keeps running regardless of internal turnover.
The instinct when an IT team is overwhelmed is to hire. But hiring a senior IT engineer in Orange County is slow, expensive, and risky. Here's a realistic comparison:
For most Orange County companies with 50–200 employees, co-managed IT delivers more coverage, more expertise, and more flexibility at a lower total cost than adding a single full-time hire. The math is straightforward — the value is immediate.
Our co-managed IT clients in Orange County tend to share a common profile: mid-size organizations with 50–200 employees and 1–3 internal IT staff who are past the startup phase but not yet large enough to justify a fully staffed internal IT department.
Industries we serve with co-managed IT partnerships include:
If your organization is in Tustin, Irvine, Anaheim, Santa Ana, Orange, or anywhere across Orange County — and your IT team is wearing too many hats — co-managed IT is worth a conversation.
No — and this is the most important distinction. Co-managed IT is designed to support and empower your internal team, not sideline them. Your staff retains ownership of your environment, your users, and your vendor relationships. We fill the gaps they don't have time or expertise to cover. Most internal IT professionals who work in co-managed arrangements report that it reduces their stress significantly and lets them focus on higher-value work.
We build the responsibility matrix together during onboarding. You bring the context — who owns what, what your team is good at, what's falling through the cracks. We bring a proven framework for structuring the handoffs. The result is a documented RACI model that both teams operate from. It gets reviewed and updated quarterly as your needs evolve.
Clarity upfront prevents most conflicts. But when overlap happens, the default rule is simple: your internal team's judgment on business and user decisions takes precedence; our team's judgment on technical execution takes precedence. Anything ambiguous gets escalated to a point of contact on both sides for a quick decision. We've done this long enough to know where the gray zones are, and we build those escalation paths explicitly from day one.
Absolutely. Many of our co-managed relationships start narrow — after-hours monitoring, a cybersecurity layer, or project-based support — and expand as trust builds and needs grow. There's no requirement to hand over your entire IT function. You control the scope, and we adjust the agreement as your needs change.
Typical onboarding takes 2–4 weeks. That includes environment discovery, documentation review, tool integration, escalation path setup, and team introductions. We don't go live until both teams are confident in the handoff model. For urgent situations — a staff departure, a security incident, a pending project deadline — we can compress that timeline and stand up critical coverage faster.
Your internal IT team is a valuable asset. Don't let ticket overflow, skill gaps, or after-hours exposure erode what they've built. Co-managed IT services from Burgi Technologies give your team the backup, expertise, and 24/7 coverage they need to operate at full strength — without the overhead of additional headcount.
We've earned a 5.0-star rating across 60 reviews from Orange County businesses who trust us to support their teams and their operations. Every engagement is backed by our 100% Happiness Guarantee — if you're not completely satisfied with our service, we make it right.
Ready to stop running your IT team at the limit? Contact Burgi Technologies today for a no-pressure conversation about how co-managed IT can work for your organization. Call us directly at (949) 381-1010 — we're ready when you are.