From remote IT support in Orange County to full business IT support services, we make technology simple, secure, and cost-effective.
Running a car dealership in 2026 means managing one of the most technology-intensive retail operations in existence. Your DMS handles every transaction, your F&I systems process sensitive financial data, your service drive coordinates hundreds of appointments daily, and your digital retailing platforms need to be available 24/7. When any of these systems go down, you're not just losing productivity - you're losing deals, disappointing customers, and risking compliance violations.
The automotive retail industry faces IT challenges that generic managed service providers simply don't understand. Your technology stack isn't just email and file sharing - it's CDK Global, Reynolds & Reynolds, DealerTrack, Tekion, and dozens of integrated platforms that need to communicate flawlessly. You're juggling showroom WiFi for customers, hardwired connections for F&I offices, service bay tablets, parts department inventory systems, and security camera networks across multiple buildings.
When the 2024 CDK Global cyberattack shut down approximately 15,000 dealerships nationwide for days, it exposed just how vulnerable automotive retail has become to cyber threats. Dealerships that had robust backup systems, strong cybersecurity protocols, and experienced IT partners were back online within hours. Those without proper support lost hundreds of thousands in revenue and spent weeks recovering customer data.
That's why Burgi Technologies has built car dealership IT support specifically designed for Orange County, Phoenix, and Seattle automotive retailers. We speak your language, understand your systems, and know that when your DMS goes down at 6 PM on a Saturday, you need someone who can fix it - not someone who needs to Google what a deal jacket is.
Your Dealer Management System is the central nervous system of your operation. Whether you're running CDK Drive, Reynolds ERA, DealerTrack DMS, Tekion, or another platform, every department depends on it functioning perfectly. Our dealership IT services ensure your DMS infrastructure is optimized, secured, and integrated properly with your entire technology ecosystem.
CDK Global environments require specific network configurations, firewall rules, and backup protocols. We manage CDK server infrastructure, handle updates and patches during off-hours, and maintain redundant connections so you're never dead in the water. After the 2024 breach, we've implemented enhanced security protocols specifically for CDK environments, including network segmentation, advanced threat detection, and real-time monitoring.
Reynolds & Reynolds systems need precise integration with F&I platforms, parts ordering systems, and service scheduling tools. We handle the technical side of Reynolds implementations, migrations, and daily operations so your dealership can focus on selling cars, not troubleshooting connectivity issues.
DealerTrack and Tekion platforms represent the new generation of cloud-based DMS solutions, but they still require robust local infrastructure, reliable internet connectivity, and proper integration with legacy systems. We bridge the gap between cloud platforms and your physical dealership environment, ensuring seamless data flow and zero downtime during the transition.
Beyond basic functionality, we optimize DMS performance through network tuning, database maintenance, and proactive monitoring. Slow DMS response times cost you deals - when an F&I manager is waiting 30 seconds for a screen to load while a customer sits across the desk, that's a deal at risk. We eliminate those bottlenecks.
Since June 9, 2023, every dealership that arranges financing - which means virtually every franchise and independent dealer in America - must comply with the FTC Safeguards Rule. This isn't optional. It's federal law, and non-compliance can result in massive fines, lawsuits, and regulatory action.
The Safeguards Rule requires dealerships to implement a comprehensive information security program designed to protect customer information. That means:
Most dealerships don't have in-house IT expertise capable of meeting these requirements. That's where specialized auto dealer managed IT support becomes essential. Burgi Technologies provides comprehensive FTC compliance services specifically designed for automotive retailers.
We conduct thorough security assessments of your entire technology environment, identify vulnerabilities in your DMS, F&I systems, and customer databases, and implement the technical controls required by the FTC. We document everything - because when the FTC audits you (and they are auditing dealerships), you need to prove compliance with detailed written policies and evidence of implementation.
Our compliance program includes encrypted data storage, multi-factor authentication for all systems handling customer information, network segmentation to isolate sensitive data, comprehensive logging and monitoring, regular security testing, and staff training documentation. We can serve as your qualified individual under the rule, taking responsibility for your information security program.
A car dealership isn't an office building. It's a complex environment with vastly different connectivity needs across multiple spaces - and generic business networking doesn't cut it.
Showroom WiFi needs to support customer devices, sales consultant tablets, and digital displays simultaneously without slowdowns. Customers expect fast, reliable guest WiFi while they're browsing inventory or waiting in F&I. We design segregated networks that provide excellent customer experience without compromising security or giving visitors access to internal systems.
F&I offices require hardwired, ultra-reliable connections - you cannot have an F&I deal interrupted by WiFi dropping. We implement dedicated, high-performance wired networks for business offices with redundant paths so there's never a single point of failure.
Service bays and technician areas need rugged, industrial-grade WiFi access points that can handle the harsh environment of a service department. Oil, dust, temperature extremes, and metal interference all challenge standard networking equipment. We deploy enterprise-grade wireless systems designed for these conditions, with coverage extending throughout the service drive and into every bay.
Parts departments run inventory management systems that need constant connectivity for lookups, ordering, and tracking. We ensure your parts counter has zero-latency access to parts systems, even during peak hours when the entire dealership is hammering the network.
Security camera systems require massive bandwidth for high-definition recording across your entire property - lot cameras, showroom cameras, service bay cameras, and perimeter surveillance. We design networks with dedicated VLANs for video traffic so your security systems never compete with business operations. Learn more about our video surveillance solutions.
Our network implementation services include complete site surveys, professional installation with enterprise-grade equipment, proper network segmentation for security and performance, and 24/7 monitoring with proactive issue resolution.
Dealerships are prime targets for cybercriminals. You handle massive amounts of sensitive customer data - Social Security numbers, credit reports, driver's licenses, financial information, and personal details. You process millions in transactions. You're under pressure to close deals quickly, which makes your staff vulnerable to social engineering.
The CDK Global ransomware attack in June 2024 wasn't just an IT problem - it was an existential threat to dealerships nationwide. For days, dealers couldn't access customer information, process deals, or even look up vehicle inventory. Some dealerships reverted to pen-and-paper deal jackets. Others simply sent customers home. The estimated revenue impact exceeded $1 billion across the industry.
Dealerships that survived the CDK outage with minimal disruption had three things in common: robust local backups of critical data, alternative communication systems, and IT partners who could rapidly implement workarounds. Those are exactly the capabilities we build into every dealership we support.
Our managed cybersecurity services for dealerships include:
Communication is currency in a dealership. Sales needs to reach F&I instantly. Service advisors need to contact customers the moment their vehicle is ready. The BDC needs reliable outbound calling for follow-up and appointment setting. And all of it needs to be tracked, recorded, and integrated with your CRM and DMS.
Our managed VoIP services for dealerships include DMS-integrated caller ID (customer records pop automatically), department-based ring groups, call recording for training and compliance, mobile apps for salespeople on the lot, and multi-location unified communications. Average result: 15-20% reduction in missed calls and faster response times across every department.
Customers increasingly start (and sometimes finish) their vehicle purchase online. Digital retailing platforms like Roadster, CarNow, and dealer-branded online buying tools need to integrate seamlessly with your DMS, CRM, and F&I systems. When these integrations break, online leads fall into a black hole.
We ensure your digital retailing platforms stay connected, maintain uptime during peak shopping hours, and sync properly with your in-store systems. That means deals started online transition smoothly to the showroom floor, and customer data flows accurately between platforms without manual re-entry.
Your service department is likely your most consistent profit center - and it depends on technology working flawlessly. Service scheduling, multi-point inspection tablets, parts ordering, warranty claim processing, and customer communication all run through interconnected systems.
We optimize service drive technology by ensuring tablet-based check-in systems work reliably, service scheduler integrations stay connected to your DMS, technician productivity tools have consistent WiFi coverage in every bay, and parts department inventory systems process orders without delay. A well-connected service department can handle 20-30% more appointments without adding staff.
Dealer groups face the added complexity of managing technology across multiple rooftops. Each location has its own network, servers, and local systems, but they all need to share data, follow consistent security policies, and provide the same customer experience.
Our multi-location management includes centralized monitoring of all locations from a single dashboard, standardized security policies and configurations, unified communication systems across rooftops, consolidated vendor management and licensing, and consistent helpdesk support for every location. Whether you're running two stores or twenty, every location gets the same level of support and security.
A three-location luxury dealer group in Southern California was struggling with frequent DMS slowdowns, inconsistent network performance across locations, and growing concerns about FTC compliance. Their previous IT provider treated them like any other office client.
We implemented dedicated fiber connections with automatic failover at each location, redesigned their network with proper VLAN segmentation for DMS, F&I, customer WiFi, and security cameras, and built a complete FTC Safeguards compliance program. Results within 90 days: DMS response time dropped from 8+ seconds to under 2 seconds, network-related customer complaints dropped to zero, and they passed an FTC compliance audit with full documentation.
A single-rooftop import dealership was hit by a phishing attack that compromised an F&I manager's email account. Customer Social Security numbers and credit applications were potentially exposed. They had no incident response plan and no idea how to handle the breach.
We stepped in for emergency response: contained the breach within 4 hours, conducted forensic analysis to determine the scope of exposure, managed customer notification requirements, and built a complete security program from the ground up. Six months later, they had endpoint protection on every device, email security filtering, MFA on all systems, staff training program, and a documented incident response plan. They haven't had an incident since.
A dealer group generating 60% of revenue from fixed operations needed better service drive technology. Their multi-point inspection tablets kept dropping WiFi, parts ordering was slow, and service advisors were manually re-entering data between systems.
We deployed industrial-grade WiFi access points throughout the service bays, integrated their inspection tool with the DMS for automatic data sync, and set up real-time parts availability checking. Service throughput increased 23% in the first quarter, and advisors saved an average of 45 minutes per day on manual data entry.
Managed IT costs for dealerships typically range from $2,500 to $8,000 per month per rooftop, depending on the number of users, complexity of your DMS environment, compliance requirements, and whether you need cybersecurity monitoring. Most dealerships find that managed IT costs less than a single in-house IT person while providing broader expertise and 24/7 coverage.
Yes. We support all major DMS platforms including CDK Global (Drive, Elead), Reynolds & Reynolds (ERA, POWER), DealerTrack, Tekion, and DealerSocket. Our technicians are trained on dealership-specific systems and understand the unique networking, security, and integration requirements of each platform.
We maintain local backups of critical dealership data that are independent of your DMS provider. In the event of another provider-level outage, we can implement alternative workflows to keep your dealership operating - including offline deal processing, manual desking tools, and alternative communication channels. We also maintain documented business continuity plans specific to DMS outages.
Absolutely. FTC Safeguards compliance is a core part of our dealership IT services. We conduct risk assessments, implement required technical controls, provide staff training, maintain documentation, and can serve as your qualified individual under the rule. We keep you audit-ready at all times.
Yes. While our headquarters is in Tustin (Orange County), we actively support dealerships in Los Angeles County, Riverside County, San Bernardino County, San Diego County, Phoenix/Scottsdale/Chandler in Arizona, and the greater Seattle area in Washington. Our remote monitoring and management tools provide 24/7 coverage regardless of location, and we dispatch on-site technicians as needed.
Critical issues affecting deal processing, DMS access, or customer-facing systems receive immediate response - typically within 15 minutes. We understand that downtime at a dealership directly translates to lost revenue, so we prioritize accordingly. Our average resolution time for critical dealership issues is under 45 minutes.
Yes. We design, install, and manage comprehensive security camera systems for dealership properties, including lot surveillance, showroom coverage, service bay monitoring, and perimeter security. We also implement access control systems for sensitive areas like server rooms, F&I offices, and parts storage.
Most IT companies that claim to support dealerships are general MSPs who happen to have a dealer client or two. We've built our dealership practice around deep automotive expertise - our team includes technicians with CDK and Reynolds certifications, years of automotive retail experience, and relationships with major dealership technology vendors. We don't just fix computers; we understand how technology drives (or kills) dealership profitability.
Whether you're a single-point store looking for reliable support or a dealer group that needs enterprise-grade IT management, we'd like to show you what specialized car dealership IT support looks like. Our team will assess your current technology environment, identify gaps in your security and compliance posture, and build a plan that actually fits how your dealership operates.
With our 100% happiness guarantee and 5.0-star rating across 60 Google reviews, there's zero risk in starting the conversation.
Schedule your free dealership IT assessment or call us at (949) 381-1010.