From remote IT support in Orange County to full business IT support services, we make technology simple, secure, and cost-effective.
Engineering firms face IT challenges that most MSPs don't understand. Your teams run AutoCAD, SolidWorks, and Revit on workstations that cost more than most servers. A single BIM file can exceed 500MB. Your rendering jobs lock up CPUs for hours. And when your CAD software crashes mid-project, you don't have time to wait on hold with a generic helpdesk that asks if you've tried turning it off and on again.
BurgiTech provides IT support built specifically for engineering workflows in Orange County. We understand the difference between a civil engineering firm running GIS systems and a mechanical engineering shop managing CNC machine integration. Our team has worked with structural engineers who need immediate access to 20-year-old project files and product designers who demand zero lag on their Wacom displays.
Engineering workstations aren't typical office computers. They're specialized machines with multi-core processors, professional-grade GPUs, and 64GB+ of RAM. When one goes down, your billable hours stop. We manage these systems differently than standard endpoints.
Our approach includes GPU driver optimization for your specific CAD platform, RAM allocation tuning for large assembly files, and storage configuration that prioritizes read/write speeds for active projects while maintaining archive access. We maintain relationships with hardware vendors who understand engineering requirements—not consumer-grade suppliers who think 16GB of RAM is plenty.
We also handle the coordination between your design software, rendering engines, and file management systems. If you're running Enscape for real-time visualization or V-Ray for photorealistic rendering, we ensure your hardware configuration matches your license tier and project complexity. Our endpoint management services include workstation health monitoring that alerts us to thermal throttling, disk bottlenecks, or memory leaks before they impact your deadline.
Autodesk licensing alone can be a nightmare. Subscription management, network license servers, plugin compatibility across versions—it's all critical infrastructure that needs to work every single day. We manage your software stack end-to-end.
This includes license server administration for AutoCAD, Revit, and SolidWorks, version control for plugin dependencies, and compatibility testing before updates roll out. When Autodesk releases a new version, we test it in a sandboxed environment against your custom scripts and third-party plugins before touching production workstations. We've seen too many firms lose two days of productivity because an automatic update broke a critical tool.
For specialized applications—whether that's Civil 3D for infrastructure projects, Inventor for mechanical design, or Rhino for architectural modeling—we maintain expertise in configuration and troubleshooting. We also support engineering-specific plugins like Grasshopper, Dynamo, and custom LISP routines that your team has built over years.
A single Revit model for a commercial building can hit 1GB. When multiple engineers collaborate on that file, you need infrastructure that can handle simultaneous access without corruption or version conflicts. Standard file sharing doesn't cut it.
We implement BIM 360, Autodesk Construction Cloud, or on-premise solutions like ProjectWise depending on your project requirements and client mandates. This includes proper folder structure, permissions management, and sync monitoring to prevent the dreaded "file is currently locked" message that blocks your entire team.
For firms handling infrastructure projects with massive point cloud data from LiDAR scans, we architect storage solutions that balance performance with cost. That might mean NVMe SSDs for active projects, high-capacity NAS for recent work, and cloud archive for completed jobs. We also configure automated backup systems that can handle 500GB+ daily change volumes without impacting network performance during business hours.
Rendering is where engineering IT gets expensive. A single photorealistic render can take 12 hours on a local workstation, which means your designer can't use that machine for anything else. Multiply that across a firm with tight deadlines, and you need a different approach.
We design and manage render farms—either on-premise blade servers with multiple GPUs or hybrid solutions that burst to cloud rendering when local resources are maxed out. For firms using V-Ray, Lumion, or Enscape, we configure distributed rendering that leverages idle workstations overnight or during lunch hours.
Cloud rendering through AWS, Azure, or specialized services like RebusFarm can be cost-effective for peak periods, but it requires proper cost controls. We set up usage monitoring and budget alerts so your rendering costs don't spiral out of control during proposal season. Our cloud infrastructure services include configuration of spot instances and preemptible VMs that reduce rendering costs compared to on-demand pricing.
If your firm holds defense contracts or works with aerospace clients, ITAR compliance isn't optional. The International Traffic in Arms Regulations require strict controls over who can access technical data and where that data is stored.
We implement ITAR-compliant IT infrastructure including access controls that verify U.S. citizenship before granting file access, audit logging of all technical data access, and geographic restrictions on data storage and backup. This extends to email systems, file sharing, and remote access solutions. We ensure your cloud storage doesn't replicate to foreign data centers and that your collaboration tools meet government security requirements.
For firms pursuing ISO 27001 certification to protect client intellectual property, we provide the documentation, controls, and audit support needed to achieve and maintain compliance. This includes our IT compliance audit services that prepare you for third-party assessments.
Engineering projects involve coordination between internal teams, subconsultants, and clients. Your IT needs to connect tools like Procore, Bluebeam Revu, and Newforma with your core systems.
We integrate project management platforms with your file storage, email, and CAD environments so information flows without manual data entry. When a client uploads a redline through your portal, we ensure it routes to the right project folder with proper version control. When your team publishes drawings for client review, we automate the PDF generation, stamping, and upload process.
This also includes managing collaboration tools for distributed teams. If you have structural engineers in Orange County, civil engineers in San Diego, and MEP consultants in Phoenix, we configure secure remote access to your BIM models and project files with performance that feels local. Our network implementation services include VPN optimization, WAN acceleration, and cloud-based collaboration tools that work regardless of location.
Your engineering files represent months or years of specialized work. A ransomware attack that encrypts your project archive could put you out of business. We treat your data security with the urgency it deserves.
Our layered security approach includes endpoint protection specifically configured for engineering workflows—we whitelist CAD software and rendering engines while blocking everything else. We implement network segmentation that isolates your design workstations from administrative systems. And we maintain immutable backups that can't be encrypted by ransomware, with testing protocols that verify we can actually restore a 300GB project in under two hours.
We also address the reality that your biggest security risk is often a well-meaning engineer who clicks a phishing email. Our security awareness training covers engineering-specific scenarios like fraudulent change orders and impersonation attacks targeting project managers.
We're based in Tustin and support engineering firms throughout Orange County, from civil firms in Irvine to architectural practices in Newport Beach to product design shops in Santa Ana. Our average helpdesk resolution time is 17 minutes—not tomorrow, not next week.
We offer month-to-month contracts because we're confident you'll stay based on results, not because you're locked in. Our team maintains a 4.91/5 customer satisfaction rating and 100% client retention rate. When you call our helpdesk at (949) 381-1010, you reach engineers who understand what "my Revit model is out of sync" actually means.
Engineering firms require specialized hardware support for high-performance workstations, expertise in CAD/BIM software licensing and troubleshooting, infrastructure capable of handling massive file sizes, and often compliance with regulations like ITAR or ISO 27001. Generic MSPs lack the technical depth to support rendering workflows, GPU acceleration, or point cloud processing.
We test all CAD software updates in an isolated environment against your specific configuration, plugins, and custom scripts before deploying to production workstations. Updates are scheduled during off-hours and rolled out gradually so we can catch compatibility issues before they affect your entire team. We also maintain rollback procedures if an update causes problems.
Yes. We configure hybrid rendering solutions that use your on-premise workstations and render farm for normal workloads, then burst to cloud rendering services during peak periods. This includes cost optimization through spot instances, usage monitoring, and budget alerts to prevent runaway cloud expenses.
We implement access controls that verify U.S. citizenship, audit all technical data access, restrict data storage to U.S.-based servers, configure geographic limitations on cloud services, and provide documentation for government audits. This extends across file storage, email, collaboration tools, and remote access systems.
Our average helpdesk response time is 17 minutes, with priority routing for workstation-down emergencies. We maintain familiarity with common engineering workstation configurations and can often resolve hardware issues same-day. For software crashes in AutoCAD, Revit, or SolidWorks, most issues are resolved remotely within minutes.
Yes. We manage IT for engineering firms with offices across Orange County, San Diego, Phoenix, and other locations. This includes secure site-to-site connectivity, centralized file access with local performance, unified security policies, and the ability to support staff at any location through our remote helpdesk and on-site services.