From remote IT support in Orange County to full business IT support services, we make technology simple, secure, and cost-effective.
Real estate transactions in Orange County move fast. Your technology needs to move faster. When an MLS integration goes down during peak listing hours, or a CRM sync fails right before a buyer presentation, you're not just losing time—you're losing deals. BurgiTech delivers managed IT services specifically engineered for real estate brokerages, teams, and independent agents across Tustin, Irvine, Newport Beach, and the broader Orange County market.
We understand the unique technology demands of real estate operations: seamless MLS data flow, rock-solid CRM performance, secure transaction management platforms, e-signature reliability, and network infrastructure that supports both your open floor plan office and remote agents working from coffee shops across the county. Our 17-minute average resolution time means technical issues get fixed before they cost you a commission check.
Your MLS connection is the lifeblood of your business. We provide proactive monitoring and support for CRMLS (California Regional Multiple Listing Service) integrations, ensuring data flows seamlessly into your CRM and website IDX feeds. When MLS updates cause API disruptions or authentication issues, our team identifies and resolves problems before agents notice listings aren't syncing.
BurgiTech supports the full ecosystem of real estate technology platforms Orange County professionals rely on. We maintain and optimize Follow Up Boss, kvCORE, BoomTown, Chime, LionDesk, and other leading CRMs. Our expertise extends to transaction management systems including Dotloop, SkySlope, and TransactionDesk—platforms that demand perfect uptime during critical deal milestones. We also support DocuSign, dotloop e-signatures, and other digital signing platforms that have become essential to modern real estate closings.
Virtual tour technology, 3D walkthroughs via Matterport, and drone footage management require significant storage and bandwidth. We architect cloud solutions that handle large media files efficiently, ensuring your marketing materials load quickly for prospective buyers whether they're viewing on desktop or mobile devices.
Real estate offices typically feature open floor plans that create unique networking challenges. Unlike traditional office environments with private offices and structured cubicles, your space needs robust wireless coverage for dozens of agents working from any desk, conference room, or common area. We design and implement enterprise-grade wireless networks with seamless roaming, ensuring agents maintain stable connections during video calls with clients as they move throughout the office.
Our network implementation services account for high device density—every agent typically has a laptop, smartphone, tablet, and potentially smart home demonstration devices. We configure VLANs to separate guest networks (for open house visitors) from secure business networks, preventing unauthorized access to your transaction data while maintaining a professional client experience.
With agents frequently working remotely from listings, open houses, and client locations, secure VPN access and mobile device management become critical. BurgiTech configures zero-trust network access that verifies every connection regardless of location, ensuring transaction documents and client data remain protected whether accessed from your Tustin office or a Laguna Beach showing.
Real estate communication demands more than basic phone service. Our managed VoIP solutions deliver advanced call routing, simultaneous ring (cell and desk phone), professional auto-attendants, and voicemail-to-email transcription that ensures no buyer inquiry goes unanswered.
Call recording capabilities help with training new agents and documenting important client conversations. CRM integration automatically logs calls and links them to contact records, creating complete communication histories that help agents deliver personalized service. When you're managing multiple transactions simultaneously, these automation features prevent details from slipping through the cracks.
We configure mobile apps that turn agents' smartphones into full-featured office extensions, maintaining professional caller ID even when working remotely. Clients see your office number, not personal cell numbers, preserving work-life boundaries while ensuring accessibility during business hours.
Real estate transactions involve massive amounts of sensitive data: financial documents, tax returns, bank statements, identification records, and wire transfer instructions. This makes brokerages attractive targets for cybercriminals. Wire fraud schemes specifically targeting real estate closings have become increasingly sophisticated, with attackers compromising email accounts to send fraudulent wiring instructions that divert closing funds.
BurgiTech implements multi-layered cybersecurity services tailored to real estate operations. Email security filters catch phishing attempts before they reach inboxes. Multi-factor authentication prevents account takeovers even if passwords are compromised. Encrypted email ensures transaction documents can't be intercepted during transmission.
We train your team to recognize wire fraud red flags: last-minute wiring instruction changes, requests to send via insecure channels, urgent pressure to bypass verification procedures. This security awareness training complements technical defenses, creating a human firewall that protects your clients' funds and your firm's reputation.
GLBA (Gramm-Leach-Bliley Act) compliance applies when your firm handles mortgage applications or financing information. We implement required safeguards: encryption for data at rest and in transit, access controls limiting who can view financial documents, and audit logging that tracks every access to sensitive records. California real estate commission requirements add state-specific obligations around record retention and data security that we help you navigate.
A server crash or ransomware attack during escrow could delay closings, void time-sensitive contracts, or expose you to liability claims. Our backup and disaster recovery solutions ensure business continuity even during worst-case scenarios. We maintain automated backups of all transaction files, CRM data, and communication records with rapid restoration capabilities measured in hours, not days.
Cloud-based systems provide additional resilience. If your office becomes inaccessible due to power outages, natural disasters, or building issues, agents continue working from any location with internet access. Transaction files remain available, phones forward to mobile devices, and operations continue without missing buyer deadlines or seller obligations.
Technology should enable more transactions, not create obstacles. We've maintained 100% client retention by understanding this principle. Our proactive monitoring catches issues before they disrupt your business. When problems do occur, our 17-minute average resolution time minimizes productivity loss. Agents spend time selling homes, not troubleshooting technology.
Our clients report 4.91/5 CSAT scores because we treat every support request with urgency appropriate to the real estate business cycle. During peak spring and summer selling seasons, we scale support availability to match your increased activity. We understand that a CRM outage at 8:45 AM—right before your team meeting—requires immediate response, not a callback later that afternoon.
BurgiTech serves real estate professionals throughout Orange County from our Tustin location. We provide on-site service when needed and remote support that resolves most issues without requiring office visits. Call (949) 381-1010 to discuss how we can optimize your real estate technology infrastructure.
We support all major real estate CRM systems including Follow Up Boss, kvCORE, BoomTown, Chime, LionDesk, Wise Agent, and Top Producer. Our team handles initial configuration, ongoing optimization, third-party integrations (MLS, email, VoIP), user training, and troubleshooting. We also support transaction management platforms like Dotloop, SkySlope, and TransactionDesk.
We implement multi-layered defenses: advanced email filtering to block phishing attempts, multi-factor authentication preventing account takeovers, encrypted email for financial communications, and security awareness training teaching your team to verify wiring instructions through secondary channels. We also configure email banners flagging external messages that discuss wire transfers, adding an extra verification checkpoint.
Absolutely. We configure secure VPN access, mobile device management, and cloud-based systems that work seamlessly from any location. Your agents get the same access to transaction files, CRM data, and communication tools whether working from your office, a coffee shop, or an open house. Security policies ensure data protection regardless of connection location.
Our proactive monitoring typically detects and resolves network issues before you notice them. If a major outage occurs, we provide immediate response with our 17-minute average resolution time. Additionally, cloud-based failover systems ensure agents can continue working from alternate locations while we restore primary systems. Critical transaction deadlines are protected through redundancy and rapid response.
Yes. Real estate doesn't operate on a 9-to-5 schedule, and neither do we. Our support plans include extended hours coverage matching your business needs. Whether an agent needs VPN access restored Saturday morning before an open house or mobile email troubleshooting Sunday evening, we provide responsive support when you actually work.
We monitor MLS API connections and data feeds continuously. When CRMLS or other MLS systems release updates that break integrations, we identify issues immediately and implement fixes before listings stop syncing to your website or CRM. We maintain relationships with major real estate software vendors, enabling faster resolution of platform-specific issues.