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Frequently Asked Questions

Here are some common questions which most people want to know about our services. If you cannot find the questions you want answered, please feel free to contact us.

What does your company do?

aWe are a managed IT Service Provider specializing in IT Support Services, Network Management and Monitoring, Cyber Security, and Helpdesk Support. It doesn’t end there. We are your technology partner capable of helping your buisnes with all your technology needs. We are also a Certified HIPAA Compliant service provider specializing in servicing the medical industry. You can learn more about our services here.

What areas and cities do you service?

aWe are located in the heart of Orange County and service all surrounding areas including Los Angeles, Riverside, San Bernadino Counties.

How much does your services cost?

We are very competetive and flexible. We do not nickle and dime you. Please reach out to our sales team to obtain a free customized quote based on your specific needs.

What is a HIPAA Compliant IT Company?

aIf you are a medical practice, you should have heard about HIPAA. In 2013, the HIPAA Omnibus rule came into effect which requires all business associates to comply with HIPAA in the same way as all covered entities. This means that any company that works with medical practices has to be HIPAA Compliant as well, including IT Companies. We combine our knowledge and experience in cyber security with our expertise in the strict HIPAA security requirements to best serve our customers in the medical industry.

What is included in IT support packages?

a

Our IT Support packages are designed to be all-inclusive. Although it is fully customizable to fit your specific needs, our standard support package includes:

  • Unlimited 24/7 remote support
  • Next-generation security software
  • Image-based local backup
  • Proactive maintenance
  • Monitoring and management
What is HIPAA?

aHealth Insurance Portability and Accountability Act of 1996, is a series of laws and regulations that introduce specific guidelines to protect patient information and privacy in the medical industry. you can learn more about HIPAA here.

Do we have to be HIPAA Compliant?

aTo put it simply, if you deal with any patient information, you are probably considered a covered entity and therefore need to be HIPAA compliant.  Basically most medical and dental offices, labs, pharmacies, insurance companies, medical billing and clearinghouses, attornies dealing with any patient information (i.e. personal injury or workers comp lawyers), etc. must all be HIPAA compliant.

What does it take to be HIPAA Compliant?

aThe level of security required by the HIPAA law is very strict and can be complicated. The best approach is to break it down into small actionable items and follow them step by step.  The very first step towards becoming HIPAA compliant is to assign a HIPAA Security and Privacy Officer and conduct a Risk Analysis. Call us today and request your FREE consultation to learn more about becoming HIPAA compliant.

Do you provide security cameras for residential clients as well?

aYes. We have a wide range of security cameras from all major manufacturers that fits every need and budget.

What is an IP Camera?

The term IP camera usually applies only to those surveillance cameras that can be directly accessed over a network connection. Unlike analog closed-circuit television (CCTV) cameras, they don’t require a Digital Video Recorder (DVR) , but only a local area network connection to function.

What is the cost of IT support packages?

You can find our standard pricing here.

Please feel free to reach out for our customized pricing based on your specific needs.

Contact Us

Please contact us for any further questions.

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Office Hours

Sales:       Mon – Fri     8 AM to 6 PM

Support:    24/7